Recall from past chats and channels
Mention the supplier you discussed last week and the agent finds that conversation itself, across your web and Slack chats and the channels you can read.
What it includes
Words or meaning
A match on the exact words or on what they mean both count, so a paraphrase still finds the right message.
Recent first
Newer conversations get a boost, so last week's decision outranks an older one on the same topic.
One channel on request
Name a channel or a direct message and the search stays inside it, with each hit saying where it was said.
Only what you can read
Recall covers your own chats and the channels and direct messages you belong to, never a colleague's private conversation.