Ask what only a colleague knows
When only a colleague would know, the agent asks them, their own agent drafts an answer from their accounts and nothing posts unless they approve it.
What it includes
Ask the person who knows
Name the teammate who would know and the agent sends them the question, saying who asked and where the answer would post.
They decide what leaves
Their own agent drafts a reply in a read-only run, and they approve, edit or skip it before anything posts.
Every reader named
The request names everyone who will read the answer, and asks once more if anyone joined the conversation after it was filed.
A day to answer
A request closes after 24 hours, and the conversation then sees only that no answer came, never whether it was skipped.